Implementations with a lasting impact
For many organisations, the introduction of ServiceNow® ITSM is a key step towards more efficient, transparent and scalable IT services. However, the real added value does not come from the tool itself, but from the way it is implemented.
In practice, we repeatedly encounter similar challenges:
Implementations are launched without a clear vision; processes are merely ‘digitised’ rather than reimagined; and data models grow based on historical data rather than strategic planning. The result is complex structures, inconsistent processes and a platform that fails to live up to its potential.
The typical consequences:
- Low user acceptance due to unclear or cumbersome processes
- High manual effort despite potential for automation
- Lack of transparency regarding services, dependencies and responsibilities
- Limited scalability and rising operating costs
This is precisely what sets exantra apart.
Our approach: structure over speed, clarity over complexity
We view ServiceNow® ITSM as the strategic foundation of your IT – not as a standalone tool. That is why, right from the start, we focus on creating a clear, well-thought-out overall picture:
- A clear target architecture rather than short-term solutions
We work with you to define what your IT services should look like in the future – structured, scalable and tailored to your business. - Processes that really work
Rather than simply adopting existing processes as they are, we scrutinise them critically and redesign them to be efficient, clear and user-focused. - A robust data foundation (CSDM/CMDB)
A stable, logically structured database is key to transparency, automation and sustainable development. - End-to-end approach
We always consider ITSM in conjunction with related disciplines such as ITOM and CSM – to ensure end-to-end processes and consistent services.
When existing implementations reach their limits
Not every ServiceNow® implementation starts from scratch. We often take over systems that have evolved over many years – and are consequently highly complex.
Our approach is clearly structured:
- Analysis & Transparency: We identify weaknesses, inconsistencies and technical and procedural gaps
- Focus: We strip away complexity to reveal what really matters and create clear structures
- Realignment: We develop a target architecture that works in the short term and remains sustainable in the long term
- Iterative optimization: We improve the system iteratively – without disrupting day-to-day operations
Why exantra works
Our strength lies in the combination of experience, excellence and a consistent focus on results:
- Over 15 years’ experience and in-depth project expertise
- ITIL Master expertise for methodologically sound process design
- Comprehensive certifications across the entire ServiceNow® Suite
- Tried-and-tested approaches from over 50 successful projects
We know what matters – and, above all, what works in practice.
The result: a platform that delivers real added value
With exantra, you don’t get a ‘standard implementation’, but a solution that is tailored precisely to your organisation:
- Clear, understandable and widely accepted processes
- Reduced complexity and increased efficiency
- Transparency regarding services, structures and dependencies
- A scalable ServiceNow platform as the true foundation of your IT
In short:
We ensure that ServiceNow® isn’t just implemented – it delivers results.