{"id":287,"date":"2026-03-29T09:08:54","date_gmt":"2026-03-29T07:08:54","guid":{"rendered":"https:\/\/www.exantra.de\/?page_id=287"},"modified":"2026-03-29T09:22:18","modified_gmt":"2026-03-29T07:22:18","slug":"servicenow-itom","status":"publish","type":"page","link":"https:\/\/www.exantra.de\/index.php\/en\/servicenow-itom\/","title":{"rendered":"ServiceNow\u00ae ITOM"},"content":{"rendered":"\n

Ensuring transparency. Mastering services.<\/h3>\n\n\n\n

Effective IT starts with transparency. Only those who fully understand their systems, dependencies and services can manage and develop them reliably. This is precisely where ServiceNow\u00ae ITOM comes in \u2013 and this is precisely where the greatest challenges arise in many organisations.<\/p>\n\n\n\n

Incomplete discovery data, inconsistent CMDB structures or missing service relationships mean that critical dependencies go unrecognised. The result:
Faults are identified too late, the causes remain unclear, and operational teams work reactively rather than proactively.<\/p>\n\n\n\n

This is exactly where we come in.<\/strong><\/p>\n\n\n\n

Our approach: complete transparency as the foundation<\/h3>\n\n\n\n

We lay the foundations for stable and manageable IT services through a well-structured, strategically designed ITOM implementation.<\/strong><\/p>\n\n\n\n

Discovery done right \u2013 the foundation for everything<\/strong><\/h4>\n\n\n\n

With ServiceNow Discovery, we ensure an automated, reliable mapping of your IT landscape. In doing so, we deliberately consider a range of different approaches:<\/p>\n\n\n\n

    \n
  • Agentless discovery (e.g. horizontal discovery)<\/strong>
    Ideal for broad, rapid visibility across networks, infrastructure and systems<\/li>\n\n\n\n
  • Agent-based discovery (Agent Client Collector)<\/strong>
    For deeper insights, particularly for complex or hard-to-reach systems<\/li>\n<\/ul>\n\n\n\n

    Our approach: not an either\/or choice<\/strong>, but the right combination \u2013 tailored to your architecture, security requirements and objectives.<\/p>\n\n\n\n

    Service mapping \u2013 from the system to the service view<\/strong><\/h4>\n\n\n\n

    Technical assets alone do not create added value. It is only by linking them to genuine business services that we achieve transparency that makes a real difference.<\/p>\n\n\n\n

    With service mapping, we make the following visible:<\/p>\n\n\n\n

      \n
    • Which systems belong to which service<\/li>\n\n\n\n
    • How dependencies are structured<\/li>\n\n\n\n
    • What impact disruptions have on business services<\/li>\n<\/ul>\n\n\n\n

      The result: a clear, service-oriented view of your IT \u2013 rather than isolated individual systems<\/strong>.<\/p>\n\n\n\n

      Event Management \u2013 from reacting to taking control<\/strong><\/h4>\n\n\n\n

      Another key component is the integration of event management into the entire service operations cycle.<\/p>\n\n\n\n

      We ensure that:<\/p>\n\n\n\n

        \n
      • Events can be intelligently correlated<\/li>\n\n\n\n
      • \u2018Noise\u2019 is reduced and relevant signals are highlighted<\/li>\n\n\n\n
      • Incidents are created automatically and in context<\/li>\n<\/ul>\n\n\n\n

        What this means for your organisation:<\/p>\n\n\n\n

          \n
        • Faster response times<\/li>\n\n\n\n
        • Less manual analysis<\/li>\n\n\n\n
        • Greater stability of your services<\/li>\n<\/ul>\n\n\n\n

          Why ITOM often fails \u2013 and how we can do better<\/h3>\n\n\n\n

          Many ITOM initiatives fail not because of the technology, but because of the implementation:<\/p>\n\n\n\n

            \n
          • Discovery is configured incompletely or incorrectly<\/li>\n\n\n\n
          • CMDB structures are inconsistent or unusable<\/li>\n\n\n\n
          • Service mapping remains fragmented or is not used at all<\/li>\n\n\n\n
          • Event management generates more noise than value<\/li>\n<\/ul>\n\n\n\n

            Our approach is different<\/strong>: from the very start, we take a strategic, integrated and service-oriented view<\/strong> of ITOM.<\/p>\n\n\n\n

            Our approach: clearly structured, with lasting impact<\/h3>\n\n\n\n
              \n
            • Analysis & Target Vision
              <\/strong>We define what transparency is actually required \u2013 both technically and functionally<\/li>\n\n\n\n
            • Clean Data Foundation
              <\/strong>We ensure that Discovery and the CMDB are logically structured and can be used sustainably<\/li>\n\n\n\n
            • Service-Oriented Modelling
              <\/strong>We link technical components to genuine business services<\/li>\n\n\n\n
            • Integration into Operations
              <\/strong>We firmly embed event management and ITOM processes within your service operations model<\/li>\n<\/ul>\n\n\n\n

              The added value for your service organisation<\/h3>\n\n\n\n

              With a well-planned ITOM implementation, you lay the foundations for a modern, high-performance IT infrastructure:<\/p>\n\n\n\n

                \n
              • End-to-end visibility into services and dependencies<\/strong><\/li>\n\n\n\n
              • Faster fault analysis thanks to clear interdependencies<\/strong><\/li>\n\n\n\n
              • Proactive rather than reactive working<\/strong><\/li>\n\n\n\n
              • Reduced complexity and manual effort<\/strong><\/li>\n\n\n\n
              • Stable, scalable service operations<\/strong><\/li>\n<\/ul>\n\n\n\n

                Why exantra<\/h3>\n\n\n\n

                We combine ServiceNow\u00ae expertise, ITIL know-how and project experience<\/strong> into an approach that works in practice.<\/p>\n\n\n\n

                We know what really matters when it comes to discovery, service mapping and event management \u2013 and, above all, how to integrate these elements in a way that delivers real added value.<\/p>\n\n\n\n

                exantra \u2013 from transparency to control over your IT.<\/strong><\/p>\n\n\n\n

                <\/p>\n","protected":false},"excerpt":{"rendered":"

                Ensuring transparency. Mastering services. Effective IT starts with transparency. Only those who fully understand their systems, dependencies and services can […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-287","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/pages\/287","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/comments?post=287"}],"version-history":[{"count":2,"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/pages\/287\/revisions"}],"predecessor-version":[{"id":292,"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/pages\/287\/revisions\/292"}],"wp:attachment":[{"href":"https:\/\/www.exantra.de\/index.php\/wp-json\/wp\/v2\/media?parent=287"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}