Ensuring transparency. Mastering services.
Effective IT starts with transparency. Only those who fully understand their systems, dependencies and services can manage and develop them reliably. This is precisely where ServiceNow® ITOM comes in – and this is precisely where the greatest challenges arise in many organisations.
Incomplete discovery data, inconsistent CMDB structures or missing service relationships mean that critical dependencies go unrecognised. The result:
Faults are identified too late, the causes remain unclear, and operational teams work reactively rather than proactively.
This is exactly where we come in.
Our approach: complete transparency as the foundation
We lay the foundations for stable and manageable IT services through a well-structured, strategically designed ITOM implementation.
Discovery done right – the foundation for everything
With ServiceNow Discovery, we ensure an automated, reliable mapping of your IT landscape. In doing so, we deliberately consider a range of different approaches:
- Agentless discovery (e.g. horizontal discovery)
Ideal for broad, rapid visibility across networks, infrastructure and systems - Agent-based discovery (Agent Client Collector)
For deeper insights, particularly for complex or hard-to-reach systems
Our approach: not an either/or choice, but the right combination – tailored to your architecture, security requirements and objectives.
Service mapping – from the system to the service view
Technical assets alone do not create added value. It is only by linking them to genuine business services that we achieve transparency that makes a real difference.
With service mapping, we make the following visible:
- Which systems belong to which service
- How dependencies are structured
- What impact disruptions have on business services
The result: a clear, service-oriented view of your IT – rather than isolated individual systems.
Event Management – from reacting to taking control
Another key component is the integration of event management into the entire service operations cycle.
We ensure that:
- Events can be intelligently correlated
- ‘Noise’ is reduced and relevant signals are highlighted
- Incidents are created automatically and in context
What this means for your organisation:
- Faster response times
- Less manual analysis
- Greater stability of your services
Why ITOM often fails – and how we can do better
Many ITOM initiatives fail not because of the technology, but because of the implementation:
- Discovery is configured incompletely or incorrectly
- CMDB structures are inconsistent or unusable
- Service mapping remains fragmented or is not used at all
- Event management generates more noise than value
Our approach is different: from the very start, we take a strategic, integrated and service-oriented view of ITOM.
Our approach: clearly structured, with lasting impact
- Analysis & Target Vision
We define what transparency is actually required – both technically and functionally - Clean Data Foundation
We ensure that Discovery and the CMDB are logically structured and can be used sustainably - Service-Oriented Modelling
We link technical components to genuine business services - Integration into Operations
We firmly embed event management and ITOM processes within your service operations model
The added value for your service organisation
With a well-planned ITOM implementation, you lay the foundations for a modern, high-performance IT infrastructure:
- End-to-end visibility into services and dependencies
- Faster fault analysis thanks to clear interdependencies
- Proactive rather than reactive working
- Reduced complexity and manual effort
- Stable, scalable service operations
Why exantra
We combine ServiceNow® expertise, ITIL know-how and project experience into an approach that works in practice.
We know what really matters when it comes to discovery, service mapping and event management – and, above all, how to integrate these elements in a way that delivers real added value.
exantra – from transparency to control over your IT.